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| Q01: If I am not a member of this system. Can I subscribe to the data product? |
| Q02: How am I going to modify my personal information? |
| Q03: What is the process of online subscribing? |
| Q04: What kind of payment channel can we use to pay the payment? |
| Q05: How can I cancel my order after I finish an order? |
| Q06: How do I contact customer services representatives? |
| Q07: How can I get the ordered data products? |
| Q08: Can I preview the contents of the product before I purchase them? |
| Q09: If I want some of information that is not presented in the data products catelog, what can I do? |
| Q10: How can a foreigner access the online subscription services? |
| Q11: After I subscribe to the products, when can I start downloading them? |
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| Q01: If I am not a member of this system. Can I subscribe to the data product? |
| Answer: | You need to be a reqistered member of this system to be able to subscribe to data product.Return^
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| Q02: How am I going to modify my personal information? |
| Answer: | You can go to "My Account" and click "Personal Information" for information update.Return^
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| Q03: What is the process of online subscribing? |
| Answer: | From home page → new member → accept the agreement → fill in basic information → confirm the information → wait for e-mail notification → e-mail confirm .Then you can strat your online subscribing to all the data.Return^
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| Q04: What kind of payment channel can we use to pay the payment? |
| Answer: | Afer finishing the product subscription process, user will receive an e-mail notification which details all the payment-related information such as account number, amount, order details and payment channels. After payment is made, e-mail notification will once again be sent to user to inform the activation of product download and delivery. Regarding the user account information, all the order and payment status can be found on our website after you login.Return^
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| Q05: How can I cancel my order after I finish an order? |
| Answer: | Before you make the payment, you can cancel the order by logging in to "My Account" to enquire about the previous order and click "cancel" to cancel the previous order.Return^
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| Q06: How do I contact customer services representatives? |
| Answer: | Please call our service line number: +886-2-8101-3395, or e-mail to us (dataeshop@twse.com.tw).Return^
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| Q07: How can I get the ordered data products? |
| Answer: | Two delivery channels have been provided, website download or e-mail. Related product delivery information can be found from the product introduction page.Return^
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| Q08: Can I preview the contents of the product before I purchase them? |
| Answer: | Yes, all the data product have sample data and related data format can be downloaded before you make any purchase.Return^
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| Q09: If I want some of information that is not presented in the data products catelog, what can I do? |
| Answer: | Contact our services representative and we will assit you.Return^
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| Q10: How can a foreigner access the online subscription services? |
| Answer: | Actually, the subscription processes are the same for domestic or overseas customers.Return^
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| Q11: After I subscribe to the products, when can I start downloading them? |
| Answer: | After we receive your payment, which has been mailed to you by e-mail with account and amount specified, the system will activate your download function.Return^
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